Legal

Refund Policy

Effective July 8, 2026 · Version 2026-07

All sales are final. MANA and access are digital goods that draw on external AI-model and infrastructure costs the moment they are delivered, so purchases are non-refundable — except where mandatory consumer law requires otherwise, or where we made a billing error.

1. All Sales Are Final

MajoFlow sells digital access to AI generation tools and MANA credits. MANA and access are delivered to your account immediately on purchase and draw on external model capacity, infrastructure, and token costs that we incur right away. For that reason, and to keep the Service sustainable and fair to all users, all purchases are final and non-refundable once completed, including unused MANA and unused access periods.

2. Exceptions Required by Law

Nothing in this policy removes rights you have under mandatory consumer-protection law in your place of residence. Where such law grants you a non-waivable right to a refund or withdrawal that applies to already-delivered digital content, we will honor it. To the extent permitted by law, by purchasing and immediately accessing MANA or digital content you acknowledge that delivery begins at once and waive any cooling-off withdrawal right.

3. Billing Errors and Duplicate Charges

If you were charged in error, charged more than once for the same order, or did not receive a product you paid for, contact us within 7 days of the transaction. We will review the payment-provider record, local order record, and MANA delivery record, and correct genuine errors. This is the correction of a mistaken or failed charge, not a discretionary refund of a delivered product.

4. Payment Providers

Payments and any legally required refunds may be processed through the payment provider used at checkout, including Stripe or Creem. Depending on the provider and transaction, the provider may act as payment processor, merchant of record, or tax/remittance handler, and its rules, regional requirements, taxes, fees, and dispute processes may apply.

5. Abuse and Chargebacks

Because MANA and access are delivered instantly, we may decline requests that involve already-delivered value, policy violations, or fraud, and we may suspend accounts that abuse purchases or file improper chargebacks. If you have a billing concern, please contact us first so we can resolve it directly — filing a chargeback without contacting us may delay resolution and affect your account.

6. Contact

Billing questions: [email protected] — include your account email, order date, product name, amount, and the payment-provider transaction or receipt ID.

This document is provided for transparency and is pending final legal review.